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Help for Members Impacted by Wildfires in California

We are here to help you find and receive care when you need it during a crisis. Please call our toll free phone number 1-866-926-8078 if you need assistance.

We are making changes to provide relief for members who must temporarily leave their homes due to the wildfires:

  • For members who live in Siskiyou County in California, the changes are in effect September 10, 2020, through November 10, 2020. (Note: This is an extension. The original effective dates were September 10, 2020, through October 10, 2020.)
  • For members who live in Fresno, Madera, Mariposa, and San Bernardino counties in California, the changes in are in effect September 6, 2020, through November 6, 2020. (Note: This is an extension. The original effective dates were September 6, 2020, through October 6, 2020.)
  • For members who live in Napa, Shasta, and Sonoma counties in California, the changes are in effect September 28, 2020, through October 28, 2020.
  • For members who live in Del Norte, Los Angeles, and Mendocino counties in California, the changes are in effect September 25, 2020, through November 25, 2020. (Note: This is an extension. The original effective dates were September 25, 2020, through October 25, 2020.)

If you need health care right away

  • You can receive emergency or urgent care from any dentist, even if they are not in your plan's network. We will pay the claims as if they are in your plan's network.
  • If your dentist's office is closed because of the fires or extreme hot weather, or if you are unable to travel there, call us at 1-866-926-8078. We can help you find another dentist.

If you need pre-approvals or referrals

  • You have more time to request them. There won't be any late fees. Call 1-866-926-8078 if you need an extension.

If you need to file a claim

  • You and your dentists have more time to file claims. Call us at 1-866-926-8078 if you need an extension.

If you need additional support

  • If you receive a bill directly from Golden West Dental for your monthly insurance premium and are experiencing financial difficulties as a result of the disaster, please call us to discuss options.

These relaxed guidelines are in effect for members who must temporarily leave their home due to wildfires in California:

  • For members who live in Siskiyou County in California, the changes are in effect September 10, 2020, through November 10, 2020. (Note: This is an extension. The original effective dates were September 10, 2020, through October 10, 2020.)
  • For members who live in Fresno, Madera, Mariposa, and San Bernardino counties in California, the changes in are in effect September 6, 2020, through November 6, 2020. (Note: This is an extension. The original effective dates were September 6, 2020, through October 6, 2020.)
  • For members who live in Napa, Shasta, and Sonoma counties in California, the changes are in effect September 28, 2020, through October 28, 2020.
  • For members who live in Del Norte, Los Angeles, and Mendocino counties in California, the changes are in effect September 25, 2020, through November 25, 2020. (Note: This is an extension. The original effective dates were September 25, 2020, through October 25, 2020.)

These time periods may change based on the conditions. Please check back here for updates.

If you need additional support, please call us at 1-866-926-8078.

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