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Help for Members Impacted by Wildfires in California

We are making temporary changes to dental plan benefits to provide relief for members who live in California and are impacted by the state�s current wildfire emergency. The changes are in effect for:

  • Riverside, El Dorado, and Placer Counties from September 8 through October 7, 2022.
  • Siskiyou County from September 2 through October 1, 2022.

The changes also apply to emergency responders who have been activated by their state or local agency, but who do not reside in the impacted area.

For assistance during this emergency, please call us at 1-866-926-8078, weekdays between 8 a.m. and 5 p.m. We can help with finding available dentists and other dental plan questions.

Emergency or urgent care

  • You can receive emergency or urgent care from any dentist even if they are not in your plan's network. We will pay the claims as if they are in your plan's network.
  • If your dentist's office or dental care facility is closed because of the fires or extreme hot weather, or if you are unable to travel there, call us at 1-866-926-8078. We can help you find another dentist.

Pre-approvals or referrals

  • You have more time to request them. There won't be any late fees. Call 1-866-926-8078 if you need an extension.

Filing a claim

  • You and your dentists have more time to file claims. Call us at 1-866-926-8078 if you need an extension.

Dental plan premiums

  • If you receive a bill directly from Golden West for your monthly insurance premium and are experiencing financial difficulties as a result of the emergency, you have more time to pay your bill. Please call us at 1-866-926-8078 to discuss options.

These relaxed guidelines are in effect for members who reside in Riverside, El Dorado, and Placer Counties from September 8 through October 7, 2022 and Siskiyou County from September 2 through October 1, 2022. . The changes also apply to emergency responders who have been activated by the state or local agency, but who do not reside in the impacted area.

The time period for updated support and care may change based on the conditions. Please check back here for updates.

If you need additional support, please call us at 1-866-926-8078.

Additional resources

For additional support during the wildfires, check these links to state resources:

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