Provider Finder About Us Contact Us













Help for Members Impacted by Wildfires and Extreme Heat in California

We are here to help you find and receive care when you need it during a crisis. Please call our toll free phone number 1-866-926-8078 if you need assistance.

Between August 18, 2020 and September 17, 2020, we are making changes for members who live in Sonoma, Napa, Monterey and Nevada counties in California who must temporarily leave their homes due to the wildfires. The changes also apply to members who live anywhere in California and are displaced by emergency.

Between September 6, 2020 and October 6, 2020, we are making changes for members who live in Fresno, Madera, Mariposa, San Bernardino, and San Diego counties in California who must temporarily leave their homes due to the wildfires.

Between September 10, 2020 and October 10, 2020, we are making changes for members who live in Siskiyou County in California who must temporarily leave their homes due to the wildfires.

If you need health care right away

  • You can receive emergency or urgent care from any dentist, even if they are not in your plan's network. We will pay the claims as if they are in your plan's network.
  • If your dentist's office is closed because of the fires or extreme hot weather, or if you are unable to travel there, call us at 1-866-926-8078. We can help you find another dentist.

If you need pre-approvals or referrals

  • You have more time to request them. There won't be any late fees. Call 1-866-926-8078 if you need an extension.

If you need to file a claim

  • You and your dentists have more time to file claims. Call us at 1-866-926-8078 if you need an extension.
  • If you receive a bill directly from Golden West Dental for your monthly insurance premium and are experiencing financial difficulties as a result of the disaster, please call us to discuss options.

If your eyeglasses or contact lenses are lost or damaged

  • We can help you replace your eyeglasses or contact lenses. Call us at 833-285-4030.

These relaxed guidelines are in effect from August 18, 2020 and September 17, 2020 for impacted members who live in Sonoma, Napa, Monterey and Nevada counties in California who must temporarily leave their homes due to the wildfires. The changes also apply to members who live anywhere in California and are displaced by emergency.

These relaxed guidelines are in effect from September 6, 2020 and October 6, 2020 for impacted members who live in Fresno, Madera, Mariposa, San Bernardino, and San Diego counties in California who must temporarily leave their homes due to the wildfires.

These relaxed guidelines are in effect from September 10, 2020 and October 10, 2020 for impacted members who live in Siskiyou County in California who must temporarily leave their homes due to the wildfires.

If you need additional support, please call us at 1-866-926-8078.

  Something to Smile About